Established for over 100 years, the Motorcycle Industry Association (MCIA) is the trade body for motorcycle manufacturers, importers and companies selling associated products and services.
The MCIA's Buy With Confidence Programme has been developed to provide peace of mind to customers purchasing a motorcycle, scooter or moped manufactured or imported by a member of the MCIA. Through the dedicated website buybikeswithconfidence.co.uk, bikers considering a new purchase can access a full list of companies who have signed up to the comprehensive Code of Practice, giving bikers peace of mind with their new wheels.
We particularly like the section relating to buying motorcycles through the internet. The MCIA offers sound advice to those looking for a bargain online and reminds bikers to consider the following when researching their buying decision:
- Price – if it is too good to be true, it just might be.
- Company Credentials – websites can be misleading, try to verify the size and stability of a company; look on the internet for customer reviews, press articles etc.
- Product Quality – some machines can be identical mechanically (manufactured at the same factory) but branded and marketed differently. Some machines will be of similar appearance but manufactured by various companies. Research well before making your buying decision.
- Availability of Parts – Are they freely available and what do they cost? Who can fit them?
- Warranty and After Sales Service – what are the warranty terms and inclusions? Is the supplier able to provide straightforward, easy and quick resolutions to getting a problem fixed?
- Delivery/Safety of Products – How will the machine be delivered? Is it delivered directly in a crate and therefore does it require some self assembly? In the interests of safety, MCIA members commit only to supply road bikes fully assembled and only after a Pre-Delivery Inspection (PDI) carried out by a trained mechanic. Self assembly is likely to require specialist tools, please check before placing your order with a supplier where some final assembly is required.
- After Sales Service/Complaints Handling – in the event of a problem occurring, will a complaint be taken seriously and dealt with quickly and fairly? Is there a complaints escalation process? How easy would it be to return a bike if necessary, for checks or replacements? Is the company willing to use an Alternative Dispute Resolution (ADR) service in the event of a dispute?
- Will Your Bike Be Registered – by the supplier or will you need to do this yourself? There may be a cost/hassle factor to consider.
A little time, effort and research can help to avoid any unwanted issues with your new purchase. For more information on MCIA's services please visit their website.